Frequently Asked Questions
- What is the estimated delivery time for my order? Delivery times vary depending on your location. Here’s a table that shows the average delivery days by country:
- United States (US): 12 days
- United Kingdom (UK): 8 days
- Australia: 10 days
- Germany: 10 days
- Canada: 9 days
- France: 9 days
- Netherlands: 8 days
- Belgium: 9 days
- New Zealand: 8 days
- Italy: 12 days
- Switzerland: 12 days
Please note, 80% of parcels arrive within 10 business days.
- How can I get the most value out of my order? For optimal value, we’ve curated our building block sets into themed collections. However, if you desire a unique blend from various sets, we’re happy to create a custom bundle tailored to your preferences. Additionally, we provide special discounts for bulk purchases. For such personalized services, please contact us at sales@brikzz.com.
- What should I do if an item I received is missing or damaged? If you encounter any issues with your order, please notify us immediately. We’re committed to ensuring your satisfaction and will swiftly send you a replacement.
- What is the difference between the different shipping options? All orders are dispatched using standard shipping, with delivery times varying based on your location, as referenced in the average delivery time table above. For those seeking a faster delivery option, DHL priority shipping is available at an additional charge. To inquire about DHL shipping rates and eligibility, please contact us directly at sales@brikzz.com.
- What is the processing time for shipments? Processing times for orders usually range between 1-3 business days. However, on certain occasions, there might be slight delays. These can be due to items being temporarily out of stock or if we require additional information regarding your order. In such instances, we’ll reach out to you directly to ensure clarity and continuity in our service.
- What should I do if my package hasn’t arrived and it’s outside the estimated delivery date? While we strive to ensure timely deliveries, there are external factors beyond our control when shipping globally. Issues like customs hold-ups, international postal service delays, or regional disturbances can occasionally impact the speed of delivery. Please understand that these circumstances are outside our direct influence. Additionally, there is a possibility that your package might have been lost during transit. If you suspect this, or if your order hasn’t arrived within the expected timeframe, please notify us immediately. We’re committed to assisting our customers, and we will investigate the situation and, if necessary, promptly issue a replacement package for you.
- Are there any customs or import taxes I should be aware of? No, there are no customs, import duties, or additional taxes.
- What if my shipment is delayed due to circumstances outside of your control? Since a majority of our orders are being sent internationally, there are circumstances outside of our control which might result in your order being delayed, such as customs, postal strikes, or understaffed postal services in your country. We do not take responsibility for any delays caused by these factors.
- Coupons and Discounts Explained: We offer a generous 20% discount when you purchase two or more items, which will be automatically applied during checkout. However, please note that this special discount is exclusive to our building block sets. Accessories are exempt from this promotion.
- Is shipping free worldwide? Yes, we proudly offer free shipping across the globe. However, it’s important to note that for countries with elevated goods and services tax rates, a modest surcharge may be applied to account for these additional costs.
